In-Reach: Secure messaging to patients of authentic information.
This technology allows patients to be granted secure access to their confidential information in source systems through the use of a mobile application. Using our Application Programming Interfaces (APIs), Electronic Medical Record (EMR) providers may directly integrate the functionality of sending private messages to patients on their mobile devices through the interim of our mobile application. Once notified, patients may view an original version of their medical information in the palm of their hand, directly from the source system, thereby guaranteeing authenticity. This entire process is journalized for full traceability, and an automated ‘safety net’ feature is built-in to ensure unread messages are promptly flagged for further action.
Additional functionalities provided to patients by using the mobile application include:
- Receiving test or consult requisitions from their care providers,
- Appointment confirmation or cancellation,
- Consent management for interest in medical research studies.
Clinics and medical professionals benefit from this technology by making the communication of all results and requisitions to patients a breeze, and greatly reducing the humanpower needed to manage phone calls and follow-ups. Patients benefit from having secure immediate access to their medical information, including personalized messages and instructions from their care providers, and being able to manage their appointments and consent for interest in research studies, all in an easy-to-use mobile application.
In-Reach has been in production since March 2019, and has been certified secure by Trousse globale de vérification (TGV) from Ministère de la Santé et des Services sociaux du Québec.